Update: City of Memphis Spokesperson Arlenia Cole confirms that there are active reports for 765 Mansfield and 751 Mansfield. Cole says code enforcement plans to cut the grass next week.

MEMPHIS, Tenn. — A homeowner in Midtown says the city’s 311 system is letting him down as weeds grow higher outside his home.

Kenneth Campbell says he’s been dealing with the overgrown grass near some lots on North Mansfield since the spring, despite the numerous calls he’s made to 311.

The grass is literally covering homes and fences, which makes it difficult to maneuver around, and it attracts snakes and rodents, he says.

Campbell says he made his first few calls to 311 in the spring. It’s now July, and he says the issue has only gotten worse.

“I mean, I called about it, called about it, and I hadn’t seen nothing done,” he said.

311 is a non-emergency hotline number that Memphians call when there’s trash, high weeds, or other issues that are impacting homes or neighborhoods.

WREG brought Campbell’s frustration with 311 to city spokesperson Arlenia Cole. Cole says a service request about debris located across from 761 North Mansfield was submitted on Friday morning.

Cole says code enforcement will investigate the complaints and issue a notice of violations to the property owners if the property isn’t in compliance.

During Tuesday’s City Council meeting, Memphians’ complaints about 311 came up during a discussion about fiber optic installations in the city.

“They don’t want to call 311. They don’t trust 311,” City Councilwoman Yolanda Cooper-Sutton said during that meeting, “and we’re okay with it, because we know there’s a problem and we are in the phase of fixing 311, so there can be transitions and making sure that every system is communicating in this 21st century.”

As 311 works to get to the bottom of the issues in Campbell’s neighborhood, he tells WREG that he wants Memphis leaders to put more effort into community revitalization for the entire city.

WREG asked Cole if she was aware of the 311 complaints.

She says she is aware; however, it’s important for residents to understand that in most cases, another department is responsible for resolving certain issues, rather than 311.

When it comes to the high grass in this neighborhood, WREG will let you know who’s responsible and when it’s taken care of.