MEMPHIS, Tenn.– Memphis Housing Authority tenants visited its offices in person Monday after they had been closed since June.

Long lines of people crowded the outside of the building as they were waiting to get answers.

“Yes I’m happy, so I can do things in person. I don’t like phone calls no way,” said Minnie Lynch, a MHA tenant.

Another tenant said they couldn’t handle their personal matters over the phone.

“You don’t never hear nothing back. So I am happy they open to take care my business,” said Tuterral Vester.

However, one MHA resident is still trying to get action.

Mark Tilly, who had to move from Serenity Towers weeks ago, was waiting on an MHA inspection before he could move into his new apartment he had a voucher for.

He finally heard that the inspection was to be complete this past weekend. But when he moved in Saturday, nothing in his apartment worked properly.

“I got out of there pretty quickly because it got hot. I mean there is no air conditioning, the toilet doesn’t work, several lights don’t work and you can’t get into the balcony,” Tilly said.

“I don’t believe MHA Housing Authority inspected it at all. If they did, the guy must have been blind.”

Tilly said if MHA inspected the unit, they couldn’t have missed the problems. So he is back with no place to stay.

“So until they get something sorted out here, I’m gonna be staying at the mission.”

MHA won’t talk about individual tenant cases, but told WREG, via email, they are continuing to work with tenants, including five from Serenity who have yet to be placed.

MHA said those five former Serenity Towers residents who are relocating are in the process of selecting their new units.